"Shadow Work" is about the work that we do that we don't get paid or sometimes even acknowledged for. It's the research, the productive administrative tasks, the email back-and-forth that allows us to be prepared, move forward, and communicated with others. It also covers the tiny little bits of labor that we take for granted now, like bagging our own groceries, using a kiosk to make an order, etc. The book argues that technology has moved further into an era of unprecedented increased "shadow work" without most of us really paying attention. As a result, we are becoming more self-disconnected while doing more work and getting paid less for it.
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