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Retail Marketing Strategy: Delivering Shopper Delight

2 Votes

Nominated for a Small Business Book Award in:

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Retail Marketing Strategy bases shopper marketing strategy on customer insights, resulting in elevated consumer satisfaction and a more effective shopping environment. The author Constant Berkhout presents solutions to questions in retail, including how to innovate, how to develop new ways to interact with customers across multiple channels, and how to replicate online success stories.

Readers will find guidance on collating and interpreting data generated in shopper activity to help make sense of trends and to build effective strategy and incorporating experiential elements to thoroughly engage with consumers on an emotional level.

This book is ideal for retailers who are struggling to adopt customer-driven strategies based on a multi-channel environment to remain competitive and relevant.



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