"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Author: Jeanne Bliss
Book Site: I Love You More Than My Dog
Jeanne Bliss has updated this book with even more data and financial results to support what it takes to make your customers fall in love with you.
This book reviews the five critical decisions that beloved companies make: 1)Decide to believe, 2) Decide with clarity of purpose, 3) Decide to be real, 4) Decide to be there and 5) Decide to say “sorry”. Her examples and advice will help readers sustain growth and profit even in a tough economy.
Twitter ID: @jeannebliss
Facebook: http://www.facebook.com/pages/I-Love-You-More-Than-My-Dog/160907561662
