This book is designed for companies who are considering joining the many companies who are already investing in online communities. It explains why having an effective and dedicated community manager is essential to engage and manage an online consumer community. The author guides you on how to effectively manage, grow, and communicate with your online community and shares tips for dealing with customers and fans through Twitter, Facebook, forums, and blogs.
The author explains how to ensure when people visit your website, they have a positive experience, want to return as well as tell others.
You can expect to learn about:
-the different types of online communities
-an assortment of tips and tools that can help you stand out above the competition
-attracting more visitors
-gaining the attention of potential customers.
Twitter ID: @debng